User Research @ Lucid Software

User Research Intern // Jan-May 2017

Lucid Software is a rapidly growing startup whose main product is Lucidchart, cloud-based diagramming software. As a User Research Intern, I was responsible for developing user personas and experience maps of the product. I conducted over 40 phone interviews with current Lucidchart users to understand their motivations and use cases. My final deliverables were three personas (30 page document, presentation) and an experience map of the first use of the product (map, presentation).

Interested in seeing these deliverables? Drop me an email.

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